Ultimate Mix #1

Cancellation Policy

For bookings within 24 hours please contact us directly for availability. To cancel or reschedule, please contact us at least 48h hours in advance. Online bookings via our website are paid in full and no refunds will be provided within the 48 hour (72 hours Dec 15-Jan15) window. If you cancel prior to 48 hours you will receive a full refund (less admin fees). If you cancel within 24 hours of the booking we require full payment unless you communicate and we accept that exceptional circumstances have occurred to prevent you from attending the lesson. Where exceptional circumstances occur we will do our best to reschedule the lesson one time where possible, if you cancel a second time you are responsible for the cancellation and no refunds will be issued under any circumstances. If for some reason the conditions are unsafe to surf and we cannot deliver the lesson at another time we will refund the deposit or full prepaid balance (less admin fees) to you in full. No refunds are issued under normal circumstances. No refunds will be issued for cancellation of surf camps or retreats. If you need to change your booking we will make every effort to accommodate any changes to lessons after the booking has been confirmed. Notice of the requested change must be provided at least 48 hours before the lesson start time and changes will be subject to availability. For clinics and surf camps we can accommodate changes, subject to availability, and provided we have received two weeks advance notice before the start dates.